We believe in being transparent about how we collect and use your data. Read on to understand our practices and your rights.
Our Commitment to Your Privacy
At ColorisLab, your privacy is a priority. This policy explains what data we collect, why we collect it, and how we protect it. We are committed to being transparent and giving you control over your personal information.
Last updated: September 2026
What Data We Collect
Professional Analysis (Basic, Standard, Premium)
- Name and surname – to personalize your analysis and communication
- Email address – to send your analysis results, order confirmations, and newsletter updates if subscribed
- Phone number – optional, only for order-related communication if needed
- Personalized message or additional notes – optional, used to share specific concerns, previous analysis results, or anything you would like us to consider during your analysis
- Package selection – which package you chose (Basic, Standard, or Premium)
Photos for Analysis
- Photos you upload – used only for your color analysis, reviewed by our analysts
- Processing – photos are analyzed using our dual-testing methodology (classical draping + internal measurement system)
- We never store your photos longer than necessary (permanently deleted within 30 days)
Payment Information
- Zenobank (Cryptocurrency) – for payments with Bitcoin, Ethereum, USDT, and other cryptocurrencies
- We never see your payment details – all providers handle them securely
- Order ID – stored to reference your purchase and package selection
AI Analysis (Free)
- No data collection – AI analysis runs locally in your browser
- Your photo never leaves your device – no upload, no storage
- No account required – completely anonymous
How We Use Your Data
We use your information only for:
- Providing your color analysis service (Basic, Standard, or Premium package)
- Sending your results and order confirmations
- Applying our dual-testing methodology to your analysis
- Newsletter emails (only if you subscribed)
- Improving our services (anonymized data only)
We never sell your personal information to third parties.
Data Storage & Security
- Photos: stored securely during analysis, permanently deleted within 30 days after delivery
- Personal data: stored on secure servers with encryption
- Payment data: processed by Zenobank – we do not store payment details
- Analysis results: stored for customer support purposes, accessible only to you and our analysts
Your Rights (GDPR)
You have the right to:
- Access – request a copy of your data
- Rectification – correct inaccurate data
- Erasure – request deletion of your data
- Restriction – limit how we use your data
- Portability – receive your data in a structured format
To exercise any of these rights, contact us at [email protected]
Photo Deletion Policy
Your photos are handled with care. Here is our policy:
- During analysis: stored securely, accessible only to our analysts
- After analysis: permanently deleted within 30 days after your report is delivered
- We never use your photos for any other purpose
- No AI training – your photos are never used to train AI models
Cookies
We use only essential cookies to:
- Remember your form progress during checkout
- Basic site functionality
- Essential security features
For more details, please see our Cookie Policy.
Contact Us
For any privacy-related questions or requests:
Email: [email protected]
Response time: Within 24 hours
In Simple Terms
We collect your name, email, and photos only to provide your color analysis. Your photos are deleted after analysis. We never sell your data. Payments are handled securely by Zenobank, cryptocurrency provider. AI analysis runs locally with zero data collection.